AI Chatbot FAQs

Here are some of the top benefits of having a chatbot added to a website:

Improved Customer Service: Chatbots can provide immediate assistance around the clock, with instant responses to customer enquiries. This can enhance customer satisfaction and reduces wait times for customer support, whilst also providing means for the customer to speak with a human assistant if required, or be directed to when more information can be found.

Increased efficiency: Chatbots can automate repetitive tasks such as answering frequently asked questions, scheduling appointments, providing product information and direct access to additional relevant information. This not only frees up human assistant to handle more complex or issues which require personal attention, but chatbots can also provide 24/7 cover which human agents generally cannot.

Provide contextually relevant information: Chatbots have the ability to provide the user with information which is contextually relevant to where they are in the buying process. This reduces the risking of the user having to leave the buying path to look for additional information they want to know before committing to a purchase.

Cost savings: By automating routine tasks and reducing the need for large customer service teams, chatbots can lead to significant cost savings for businesses.

Enhanced User Engagement: Chatbots can engage visitors on your website with interactive content and personalized recommendations. This can help increase conversions and keep users on your site longer.

Data Collection and Insights: Chatbots can gather valuable data about customer preferences, common enquiries, and pain points. This data can inform your business strategies and help improve products and services.

Some of the simplest AI chatbots can be added to most websites for as little as a few hundred pounds.

Please note that there are many factors which can influence the cost of a chatbot, such as the purpose of the chatbot, the type and volume of information it needs to handle, and whether the chatbot needs to interact with databases and other systems. In most cases there are also monthly costs which cover the cost of the chatbot platform and maintenance charges, and these typically start at about £35 per month.

The monthly costs start at about £35 per month, but the costs of running a chatbot will depend on the nature of the chatbot, the platform it has been built on, the amount of use the chatbot gets, and the volume and type of any updates required.

Your chatbot does not need to be created and managed by your current web designer.

Chatbots can be added to an existing website, regardless of who built and manages that website, and regardless of what platform it has been built on. The benefit of this is that chatbot specialists can dedicate their time and effort to making sure your chatbot fully represents your business, and enables them to keep up with the rapidly evolving technology which drives AI chatbots.

You will not need to switch to another web designer to have a chatbot created and added to your website.

Whether you have website on platforms like WordPress, Wix or Squarespace, or your website has been completely custom built by a professional web design agency, we can provide a small piece of code which your web designer can easily add to your existing website, which will allow your customers to easily access and interact with your chatbot without leaving the web page they’re on.

Yes. Whether your website is completely bespoke, or has been built on platforms such as WordPress, Wix, Squarespace, etc., all your web designer will need to do is apply a small piece of code to your website, which we will provide.

This will enable visitors to your website to seamlessly access your chatbot, and interact with it without leaving the web page they’re on.

Common uses of chatbots include: Customer Support and Service, Sales and Lead Generation, Booking and Scheduling, Order Management, HR and Employee Support, E-commerce Assistance, Survey and Feedback Collection, Content and Knowledge Management, Marketing Campaigns and Promotions, Financial Services and Banking, and many other business cases.

Here are some of the things which business customers are often concerned about when using chatbots:

Privacy and Data Security: Many people are concerned chatbots collect and store user data without their consent, and that any data collected remains secure.

Lack of Human Interaction: Many people worry that chatbots are unable to provide the personal touch of human interaction.

Limited understanding: People are concerned that chatbots may not fully understand complex or nuanced questions or problems that the user has.

Misunderstanding: People worry that chatbots may misunderstand user intent and provide incorrect information or take unintended actions. Such responses are known as “False Positives”

Difficulty escalating to a human: People have concerns about it being difficult to escalate a conversation to a human agent if required. It can be highly frustrating when a chatbot fails to resolve an issue and doesn't provide a clear path to speak with a human assistant.

Over-Reliance on Chatbots: Concerns about relying too heavily on AI for customer support and other critical services, instead of having humans speaking one to one with customers.

Lack of customisation: There are concerns that chatbots may not be flexible enough to cater to specific business needs or customer demographics. In most cases their capabilities are limited by the skills, capabilities and business understanding of the developers who produce the chatbots.

User Frustration: Concerns that chatbots may frustrate users if they can't resolve queries efficiently. It is especially frustrating when a chatbot repeated returns responses which are completely irrelevant, or keeps returning the user to the same set of starting buttons without providing the user with an alternative path to take.

Poor User Experience: Users dislike chatbots that are slow to respond, frequently offline, or experience technical problems can lead to poor user experience and dissatisfaction.

Here are some of the things which business are often concerned about when making use of chatbots:

Difficulty in building trust: Some business owners worry that users may not trust chatbots as much as human agents, affecting business relationships.

Leaving your brand in the hands of a chatbot might be concerning, however humans can make mistake, may lack knowledge in certain areas of the business, and are unable efficiently handle more than one call or chat at the same time, thus leading to frustratingly long wait times for customers, and that can affect your reputation. Correctly set-up chatbots are not limited in this way.

Lack of control: Business owners cannot possibly know every question which will be asked, nor every response the chatbot will provide, and this can lead to anxiety that customers could be misinformed or poorly handled.

Compliance with Regulations: Concerns about whether chatbots adhere to data protection regulations and privacy laws. Such rules and regulations can vary from country to country, and therefore what might be permissible in one country could lead to a breach of regulations in other countries.

Technical issues: Chatbot owners often worry about their chatbots malfunctioning or being unavailable due to technical issues. This worry can be reduced by attention to detail being paid to the design, and regular testing of each scenario.

Complex setup: Business owners are often concerned about the complexity of setting up and configuring a chatbot effectively. Complexity will vary from business to business, the range and depth of knowledge that the chatbot needs to handle, and its understanding of the variety of questions and requirements a user or customer has.

Maintenance Costs: Business owners fear that the cost of maintaining a chatbot may be high. Running costs can vary widely, and will not only be influenced by the platform they have been built on, but the amount of use they get, the size of the messages handled and responses generated, the level of complexity required to handle each path, and any database integrations needed.

Integration Challenges: Business owners might have concerns about the difficulty of integrating chatbots with existing systems and processes. Simple chatbots can be applied to most websites by adding small pieces of code to each page, which will cause the chatbot to be accessible to visitors of that website. But more complex chatbots may require integration with back-end systems which can store or retrieve information based on the nature of the chatbot and the needs of the user.

Lack of consistency: Worry that chatbots may provide inconsistent answers across different interactions. There could also be inconsistency in the information the chatbot provides compared to the information on the website or elsewhere. Inconsistency can be reduced by careful management of the information that the chatbot uses, and of course the information held elsewhere which might have become out of date.

Public perception: Worry that customers may perceive chatbots negatively, affecting brand reputation.

AI Chatbots use AI to understand information held in the knowledge bases, which contain information relevant to your business or organisation.

This ccould include things such as location, opening hours, services or products offered, cancellation and returns policies, and whatever information would be needed for the chatbot to respond or answer questions that a typical user or customer might have.

Learn more about knowledge bases and how you can make sure yours includes the necessary information your users or potential customers will be looking for.