Q: Are AI chatbots expensive?
A: The cost AI chatbots very much depends on your needs, the range of subjects it needs to cover, and also how much use it gets. Some chatbots can be quicker than others to set up. If you simply want to provide a means of answer each question the user asks, that would usually take less time to set up than a chatbot which has customisable paths depending on the nature of the enquiry the user is making. There might also be the need to capture information provided in the chat and save certain details to a spreadsheet or database, or retrieve information from a database for the purpose of providing answers to the customer.
Q: Can an AI assistant improve user experience on my website?
Q: Can an AI chatbot improve user experience on my website?
A: AI assistants can improve user experience by providing visitors to your website with quick and easy access to information which they might otherwise not find so easily. It is therefore important that your AI assistant uses accurate up to date information, and does not contradict with information elsewhere on your website.
Q: Can you integrate the chatbot with my existing website?
A: Yes. In most cases chatbots can be applied to an existing website by the addition of a small piece of code which your web developer can apply. For example, if the code is applied to the footer it can easily make the chatbot easily accessible throughout the entire website. Any subsequent updates or maintenance can then be carried out within the chatbot platform, entirely independently of your website.
Q: Do you use Voiceflow? Do you build chatbots using Voiceflow?
Q: Are you familiar with Voiceflow?
A: Yes. Voiceflow is actually our preferred platform for building chatbots.
Q: Does my chatbot need to be created by my current web designer?
Q: Will I need to change to another web designer to have a chatbot built?
A: Your chatbot does not need to be created by your current web designer. Chatbots can be created and managed entirely separately to the development and management of your website. However, whilst many of the simpler chatbots can be added to a website by the web designer being provided with a small piece of code known as a script tag, some chatbots will need to integrate with other systems. This might include some of the databases that are used for your website. Under those circumstances collaboration will be needed between you web developers and your chatbot developer.
Q: Does my web designer need to know how to build a chatbot?
A: No. Chatbots can be set up and managed entirely independently to your website. As long as your web designer is able to apply a small piece of code to your websites which the chatbot builder will provide, everything else regarding the design, functionality and management of your chatbot can be handled by a chatbot specialist.
Q: How can a chatbot be added to my existing website?
Q: Can a chatbot be added to my existing website?
Q: Can I add a chatbot to my current website?
A: Whether your website is completely bespoke, or has been built on platforms such as WordPress, Wix, Squarespace, etc., in many cases all your web designer will need to do is apply a small piece of code to your website, which we will provide. However, some chatbots will need to integrate with other systems, and this might require collaboration will be needed between you web developers and your chatbot developer.
Q: How can a chatbot benefit my business and improve customer service?
A: A well-maintained chatbot can simplify customer interactions on your website, whether it's for bookings, shopping, business information, or entertainment. Many customers prefer a conversational approach to finding answers to their questions instead of searching through FAQs, terms, policies and other information. This makes an AI chatbot a valuable asset. While real-time human support isn't always feasible, a well-designed chatbot can efficiently handle multiple customer inquiries simultaneously, benefiting both your business and customers.
Q: How can I report a problem with your chatbot?
A: We’re grateful for any feedback, so thanks in advance for your time in reporting the problem. The simplest way for most people is to email us at info@targaweb.com with a brief description of the problem, and if possible with the steps you took before you discovered the problem.
Q: How can I report a problem with your website?
A: We’re grateful for any feedback, so thanks in advance for your time in reporting the problem. The simplest way for most people is to email us at info@targaweb.com with a brief description of the problem, and if possible with the steps you took before you discovered the problem.
Q: How long does it take to build and deploy a chatbot?
A: The time it takes to build and deploy a chatbot will depend on the nature of the chatbot, the tasks it needs to perform, and the type of volume of information it needs to handle. Therefore some chatbots can be implemented in less than a day, whilst others may take several days or even weeks to develop, and those might also go through further changes over time.
Q: How many free chatbots can you build each month?
A: The maximum number of free chatbots we can handle each month is limited to 8. This is because we want to ensure that new and existing clients receive the level of attention they deserve.
Q: How will my chatbot know how to answer questions?
A: Most of the information your chatbot uses will come from a “Knowledge Base” which will typically be made up from documents, PDFs, website links, etc. If the information in your knowledge base has been set up correctly, the AI aspect of your chatbot will be able to interpret the meaning or intent of a question the user asks. Provided that the relevant information is available within the knowledge base, AI will generate a response and present it to the user.
Q: How will my chatbot know what information to display?
A: Most of the information your chatbot uses will come from a "Knowledge Base" which will typically be made up from documents, PDFs, website links, etc. This knowledge base could include information about your opening times, contact information, product or service information, pricing, terms of service, delivery options, returns, cancellation information, and so on.
Q: How will the chatbot understand and respond to user queries?
A: The simplest explanation is that we create a knowledge base consisting of information about your business, products, services, location, opening times, etc. Using AI, the chatbot will learn that information and store in a way that when a customer asks a question in natural language (without the customer having to use specific words or phrases), the AI will interpret the question which has been asked and produce a response which matches the user’s question or intent as closely as possible.
Q: Is the data I enter into the chatbot secure?
Q: Is this chatbot secure? How secure is this chatbot?
A: This chatbot is built on a platform called Voiceflow, which is one of the leading chatbot platforms in the industry. Voiceflow takes data security very seriously, and is the platform trusted by many of the world’s top brands including Amazon, Ford, Expedia, Mattel, Louis Vuitton, JP Morgan, Cisco, Vodaphone, Renault, Sage, Citizen’s Bank, BMW and many others.
Q: Is the free chatbot offer for the type of chatbot I am using now?
A: No. The chatbot you are using right now is a more specialised chatbot with functionality designed to handle a number of different client types and requirements. The chatbot in the free chatbot offer is designed to handle most of the questions that a typical customer for a business like your might ask, and assist the customer with locating further information.
Q: Is there a monthly cost for chatbots?
A: In most cases, there will be a monthly cost. This will typically cover the monthly subscription costs of whichever chatbot tool is used, as well as the management and maintenance of the chatbot. You need to be aware that a chatbot is not a “set it and forget it” solution, but one which will constantly be evolving as time passes. And in AI technology terms, things evolve VERY quickly!
Q: What are some common uses for chatbots?
A: Chatbots can have so many uses, including 24/7 customer support, automated lead generation and lead qualification, booking and scheduling, order management, etc., to name just a few. They can also be used internally for HR and employee support, employees referencing sales information, glossary of terms, legal or policy information, their company's Standard Operating Procedures, etc. The list goes on, and can span industries including retail, healthcare, insurance, financial services, automotive, entertainment, consumer and B2B software support, utilities, and much more.
Q: What are the benefits of a chatbot or AI assistant?
A: AI-powered chatbots and virtual assistants can help many businesses from customer service to marketing, and even staff training. Chatbots can provide 24/7 customer support, answer basic questions, generate leads, and drive user engagement. Besides providing round the clock support, AI chatbots can allow human resources to focus on core activities, thus making businesses more efficient, without compromising on customer service. They can provide visitors to your website with quick and easy access to information which they might otherwise not find so easily.
Q: What are the monthly costs of having a chatbot?
A: Monthly costs of running a chatbot start at about £49 per month, but the actual costs will depend on the nature of the chatbot, the platform it has been built on, the amount of use the chatbot gets, and the volume and type of any updates required. Please contact Targa on 01406 373511 or by email at info@targaweb.com to discuss your needs.
Q: What are the top 5 benefits of having a chatbot added to my website?
A: Some of the top benefits of having a chatbot include:
• Improved Customer Service,
• Increased Efficiency,
• Cost Savings,
• Enhanced User Engagement,
• Data Collection and Insights, and many other benefits.
Q: What can an AI chatbot do for my business?
A: Think of the AI chatbot as an assistant which can be available 24/7 to help customer, answer their questions, provide product or service information, make recommendations, generate leads, and even provide happy customers with the means to leave a review. Of course staff can handle those tasks, but AI chatbots can provide round the clock coverage whilst your business is either closed or your staff are busy with other things.
Q: What does your free chatbot offer include?
A: Our free chatbot offer allows you to an AI powered chatbot on your website try FREE of charge for 30 days! It is completely risk free, with no commitment and no credit card required. Visit https://www.targaweb.com/lp-free-ai-chatbot.php for more information.
Q: What factors can impact the cost of a chatbot?
A: Depending on your needs for a chatbot, pricing can be influenced by factors including its features, technologies used, integration with databases and other systems, and the depth and range of subject matter it is required to handle. Our chatbots start at around £595 for bespoke FAQ chatbots. There are likely to be monthly or subscription costs too. These start at around £49 per month and typically cover the cost of the platform, development, maintenance, updates and testing, etc. Security, privacy and compliance will also need to be factored in, especially when handling personal information.
Q: What happens if a chatbot does not know the answer to a question?
A: Provided that the chatbot has been set up correctly, if a valid answer to a question is not accessible to the chatbot, it should inform the user, and ideally provide a link to a page on your website, or suggest that the user contacts you by email, phone, etc.
Q: What if my current web designer doesn’t build Chatbots?
A: That’s not a problem at all, because whoever built your website and what platform they used to build it on, Targa can build and manage your Chatbot and provide your web designer with a small piece of code for them to apply to your website.
Q: What if people find my chatbot frustrating?
I find chatbots frustrating.
People find chatbots frustrating.
A: I know what you mean! Most of the time this is because they haven’t been designed properly, or provided with relevant up to date information which they rely on to answer questions. After all, most people want to speak with a real person, but a well designed chatbot or AI assistant can be a very good substitute which is available 24/7 and provide valuable help to customers when staff are not available to handle those questions.
Q: What is a Context Window?
A: A Context Window consist of the number of words or tokens you can give an LLM (Large Language Modal) in your prompt, plus the number of words or tokens used in its response.
Q: What is a knowledge base?
A: A Knowledge Base is typically be made up from documents, PDF files, website links, etc., and could include information about your business, location, opening times, contact information, product or service information, pricing, terms of service, delivery options, returns, cancellation information, and so on.
Q: What platform is this chatbot on?
Q: What platform does this chatbot use?
A: The chatbot you are using right now has been built using a platform called Voiceflow. It has a number of dedicated conversational paths depending on the user’s needs and the question they ask, and can integrate with other systems for handling enquiries, customer feedback, etc., as well as answering direct questions. Please contact Targa on 01406 373511 or by email at info@targaweb.com if you would like to know more.
Q: What platforms and technologies do you use to build chatbots?
A: The chatbot platform and technologies used will depend on the purpose of the chatbot. Some of our simpler chatbots have been built using tools such as Chatbase, but most of our more complex chatbots have been built using another platform called Voiceflow. In our opinion Voiceflow is more customisable and is better at handling more complex tasks, as well as interacting with other tools and systems by using Zapier and Make.com
Q: What types of chatbots do you build?
A: Our chatbots cover a broad spectrum. Many of our chatbots are designed to respond to questions based on information applied to its knowledge base, whilst others have also been set up to control the conversation with the user by using customized flows and paths. Some clients also want their chatbot to interact with databases and other systems, such their CRM system, or for handling customer feedback and reviews, etc.
Q: What is an FAQ Chatbot?
A: An FAQ chatbot will connect to a custom knowledge base which can consist of FAQ documents (such as txt files, Word.docs and PDF files) and also URLs from your website. The knowledge base will largely use your specific content, but in many cases it can also handle industry specific questions. AI is then used to find and compile the most relevant answer to your client's questions.
Q: Can an FAQ chatbot do other things?
Q: Can an FAQ chatbot do things besides answer questions?
A: Yes, an AI chatbot can do other things besides answer questions. The reason I mentioned FAQ chatbots is to set expectations for the type of chatbot which can be added to our price website packages at a fixed cost, but if you have bespoke requirements for your chatbot, feel free to discuss those requirements with us.
Q: Who is responsible for the information my chatbot uses?
A: Ultimately the website owner is responsible for providing accurate, relevant and up to date content, and the chatbot designer would then be responsible for implementing it and ensuring that it is kept up to date. The chatbot can sometimes make use of some of the website content, and so the website content will also need to be kept accurate and up to date, otherwise the chatbot could end up providing incorrect information to the user.
Q: Why are chatbots frustrating?
A: Most people would prefer to speak or communicate with a real human being, but they are not always available. Chatbots, on the other hand, can be available continuously, but their success very much depends on how they have been set up, and the knowledge base which they use. Poor or slow systems, lack of information and irrelevant responses can understandably lead to frustration, but well designed and supported AI chatbots can be a huge asset to the business, and extremely helpful for customers.
Q: Will a Chatbot will work for me?
Q: Will I see the benefits of having a Chatbot?
I'm not sure if a Chatbot will work for me.
A: You’ll be surprised how many businesses can benefit from having a Chatbot added to their website. Without your customers having to navigate around your website to look for answers, you can make it easy for them to ask your Chatbot. Then your Chatbot can response directly with the relevant information, or provide guidance to the place on your website where they can find what they’re looking for.
Q: Will I need to move my website to Targa if I want a Chatbot?
A: Regardless of whoever built your website, and what platform it is built in, if you ask Targa to build and manage your Chatbot, all your web designer needs to do is apply a small piece of code which we can pass on to them. Simple!
Q: Do you offer any ongoing support for chatbots? Do you offer any maintenance packages for chatbots?
A: Yes, we do provide ongoing support for chatbots. These will vary depending on the size and nature of the chatbot, and in many cases come as part of the monthly subscription cost, which typically covers the cost of the platform, development, maintenance, updates and testing, etc. However, if the updates extend beyond small changes, the costs to implement those changes will need to be discussed in advance.